FAQs

You can ask about anything related to finding and hiring professionals and service providers — from getting quotes for home improvement, logistics, accounting, or marketing, to asking for expert advice or clarifying project details. If you’re not sure whether your question fits, just ask — our community is here to help!

What types of questions should I avoid asking?
Please avoid asking questions that are unrelated to hiring professionals or requesting services. We also ask that you don’t post offensive, illegal, or inappropriate content. Keep your questions clear, respectful, and relevant — this helps us maintain a helpful and trustworthy community for everyone.

A question may be marked as closed or on hold if it doesn’t meet our community guidelines — for example, if it’s off-topic, unclear, or violates our rules. This helps keep our platform focused, relevant, and helpful for everyone. If your question is put on hold, you may have the chance to edit and improve it so it can be reopened.

A Minimal, Complete, and Verifiable example (MCVE) helps others understand exactly what you need by providing just enough information to reproduce the problem or question — no more, no less.

Minimal: Include only the details that are directly related to your question.

Complete: Make sure all necessary information is there — anyone reading it should have enough context to give you a clear answer.

Verifiable: Double-check that the example or description actually demonstrates your issue or request clearly.

If you believe your question was closed by mistake, don’t worry — you may be able to reopen it. First, carefully review the reason why it was closed or put on hold. Make any necessary edits to clarify, add missing details, or adjust the topic to fit our community guidelines.

Once you’ve improved your question, you can request a review or contact our support team to check if it can be reopened. Our goal is to help you get the answers you need while keeping our platform clear, relevant, and useful for everyone.

You might see this message if your question doesn’t follow our community guidelines. Common reasons include being too vague, off-topic, incomplete, or containing inappropriate content.

Don’t worry — you can usually fix this! Review the feedback, clarify your question, add missing details, and make sure it’s clear, respectful, and relevant. Well-written questions help our community give you faster and more useful answers.

If you’re unsure what to change, check our question guidelines or reach out to our support team for help.

Questions may be marked as duplicate if they’re very similar to an existing question that already has helpful answers. This keeps our platform organized and helps people find the best information quickly, without repeating the same answers multiple times.

If your question is marked as a duplicate, check the linked original question — you’ll often find the answer you need there. If you think your question is different or needs a unique answer, you can edit it to clarify what makes it distinct, and request a review.

If you see a message saying that new questions aren’t being accepted from your account, it usually means that multiple previous questions didn’t meet our community standards — for example, they may have been too vague, off-topic, or repeatedly closed.

This limit helps maintain the quality of questions for everyone. It’s not permanent! To lift this restriction, take some time to review our guidelines, learn how to write clear, detailed, and relevant questions, and make improvements to any past questions that can be edited and reopened.

If you believe this happened by mistake, or you’ve made significant improvements, please reach out to our support team — we’re here to help you get back on track!

If you see a message asking you to wait before posting another question, it means the system has temporarily limited how many questions you can ask in a short period of time. This helps ensure that questions meet our quality standards and keeps the community helpful and focused.

Take this time to review your previous questions — make sure they’re clear, complete, and relevant. Well-written questions are more likely to get fast, useful answers and help lift any limits on your account sooner.

If you’re unsure how to improve, check our question guidelines or reach out to our support team for tips. We’re here to help you get the best results from our community!

A good question is clear, specific, and provides enough detail for others to understand exactly what you need. Here are a few tips to help you write questions that get great answers:

Be clear and concise: Explain what you need in simple, direct language.

Add context: Include any relevant details — what you’ve tried, what you’re comparing, or what your goal is.

Stay on topic: Make sure your question is related to finding, hiring, or working with professionals and services.

Be respectful: Keep your language polite and professional.

Before posting, read your question as if you were someone else — would you have enough information to give a useful answer? If yes, you’re ready to ask!

When someone answers your question, take the time to read their response carefully. If their answer solves your problem or gives you the information you needed, let them know — a quick thank you goes a long way!

If you need more details, feel free to ask a follow-up question or add a comment for clarification.

If you receive multiple answers, compare them and choose the one that best fits your needs. Marking a helpful answer as accepted (if your platform supports it) shows others which solution worked for you and helps keep the community useful for everyone.

Getting a quote is simple! First, write a clear question describing the service you need — include details like the type of work, location, timeline, and any special requirements.

Once your question is posted, verified professionals can see it and send you personalized quotes or ask follow-up questions to better understand your needs.

You can compare quotes, check profiles, and choose the specialist who’s the best fit for your project — all in one place.


✅ Tips for getting a better quote:

Be clear and detailed about what you need — the more information you give, the more accurate the quote will be.

Mention any deadlines, budget limits, or special conditions up front.

Add photos, video or examples if it helps explain your request.

Be responsive — answer follow-up questions from professionals quickly to keep things moving.

A clear, detailed request saves time for everyone and helps you get the best offers faster!

When you receive multiple quotes, take your time to review each one carefully. Don’t just look at the price — check what’s included, the professional’s experience, reviews, and how well they understood your needs.

Here are a few things to consider:
✅ Does the quote cover everything you asked for?
✅ Are there clear timelines and payment terms?
✅ Does the professional have good ratings or verified credentials?
✅ Did they communicate clearly and answer your questions?

If something isn’t clear, don’t hesitate to ask for more details or request a revised quote. Comparing offers thoroughly helps you choose the best value, not just the lowest price.

Once you’ve found a professional who seems like the right fit — based on their quote, experience, and communication — hiring them is easy.

Here’s how to move forward:

Confirm the details — Make sure you both agree on the scope of work, price, timeline, and terms.

Ask for a written agreement — It helps avoid misunderstandings and protects both sides.

Communicate clearly — Stay in touch throughout the project, and don’t hesitate to ask questions.

Start the job — Once everything is confirmed, you're ready to go!

Always choose professionals with verified profiles and strong feedback — it’s the best way to ensure quality and peace of mind.

Absolutely! Leaving a review after your project is complete helps other users make better decisions and gives professionals valuable feedback.

When the job is finished, share your honest experience — was the work done well, on time, and within budget? Were they professional and easy to communicate with?

Your review helps build trust and keeps our community strong and transparent. Plus, great professionals love positive feedback — it shows them their hard work is appreciated!

If you’ve had a negative experience with a professional — such as poor communication, missed deadlines, or unsatisfactory work — we’re here to help.

Here’s what you can do:

Try to resolve it directly — Often, clear and respectful communication can fix misunderstandings.

Leave honest feedback — Share your experience in a review to help others make informed decisions.

Report the issue — If the problem is serious (e.g. unprofessional behavior, fraud, or safety concerns), use the report feature on the professional’s profile or contact our support team directly.

We take every report seriously and investigate cases to protect our users and maintain a trusted community.

If you’re not satisfied with the service you received, the first step is to talk directly with the professional. Many issues can be resolved through clear, respectful communication — for example, clarifying expectations or agreeing on how to fix something.

If you can’t reach an agreement, you can leave an honest review to share your experience with the community. This helps others make informed decisions and encourages higher standards.

For serious concerns — like unprofessional behavior, fraud, or safety issues — please report the problem to us. Our team will review the situation and take appropriate action to protect our users and maintain trust on the platform.

Once you submit a report, our support team carefully reviews the situation. We may contact you for more details and also reach out to the professional involved to hear their side of the story.

Every report is handled confidentially and assessed based on our community guidelines and terms of use.

If the professional is found to have violated our rules, we may take action — such as issuing a warning, limiting their account, or removing them from the platform entirely.

Our goal is to ensure that every user feels safe, respected, and supported while using our platform.

Yes, you can edit or remove your review if your experience with the professional changes, or if you feel your original review no longer reflects the full picture.

To do this, simply go to your profile or activity history, find the review you want to update, and select the edit or delete option.

We encourage honest, constructive feedback — and we understand that situations can evolve. Updating your review helps keep the platform fair and accurate for everyone.

Yes — after you submit a report, you’ll usually receive updates by email or through your account notifications. If we need more information from you, our support team will reach out directly.

For privacy and security reasons, we may not share every detail of the investigation, but we always let you know when your report has been reviewed and if any action has been taken.

If you ever have questions about the status of your report, you can contact our support team — we’re here to help and keep you informed.

Yes — your report is kept confidential. The professional you report will not be told who submitted the report.

Our support team handles all reports privately and investigates them based on facts, evidence, and our platform guidelines. Your identity is protected throughout the process, unless you choose to share information directly with the professional.

We want you to feel safe and confident when reporting issues — your voice matters, and your privacy is our priority.

Yes — we’re committed to building a safe, trustworthy environment for everyone. While we’re not directly involved in payments between users and professionals, we take reports of misconduct, fraud, or service issues very seriously.

To help protect yourself:

Always work with verified professionals

Clearly agree on terms (scope, pricing, deadlines) before starting any job

Use written communication whenever possible

If something goes wrong, our support team is here to review the situation and take action where needed. While we don’t offer direct financial guarantees, we’re actively working to keep the platform safe, transparent, and fair for all users.

Working safely with professionals starts with clear communication and smart choices. Here are a few tips to help protect yourself and ensure a smooth project:

✅ Check profiles carefully: Work with verified professionals and read reviews from other users.
✅ Agree on details upfront: Always confirm the scope of work, deadlines, payment terms, and any special conditions in writing.
✅ Use secure payment methods: Avoid paying the full amount in advance — break larger projects into milestones if possible.
✅ Keep communication on the platform: This helps resolve any misunderstandings and provides a clear record if something goes wrong.
✅ Trust your instincts: If something feels off, ask questions or look for another professional.

Your safety and peace of mind are our top priority — and we’re here to help if any issues come up.

✔️ Verify profiles: Work with trusted, verified professionals.

✔️ Check reviews: Read what other clients say about their experience.

✔️ Agree in writing: Confirm scope, deadlines, and payment terms upfront.

✔️ Use secure payments: Never pay everything in advance — use milestones if possible.

✔️ Communicate clearly: Keep messages and agreements on the platform.

✔️ Trust your gut: If something doesn’t feel right, pause and double-check.

Following these simple steps helps keep your project — and your money — safe.

Because payments are made directly between clients and professionals, we do not process or issue refunds ourselves. However, we strongly encourage both parties to agree on clear terms — including cancellation and refund policies — before starting any work.

If you’re not satisfied with the service, try resolving the issue directly with the professional first. Many are willing to fix problems or offer partial refunds to maintain their reputation.

If communication breaks down or the issue is serious (e.g. no-show, incomplete work, or fraud), please report the case to our support team. We’ll review the situation and take action if necessary to protect our users and uphold community standards.

Yes — professionals can respond to reviews to share their side of the story, clarify misunderstandings, or simply thank clients for positive feedback.

This helps keep the platform transparent and fair for everyone. A respectful, professional reply can show how a specialist handles feedback and cares about customer satisfaction — which is valuable information for future clients too.

We encourage all responses to be polite, factual, and focused on solutions, so our community stays helpful and trustworthy.

Yes — asking questions is completely free.

You can post your request, describe the service you need, and connect with verified professionals without any cost. There's no charge to receive quotes or compare offers.

You only pay if and when you choose to hire a professional for the job. No hidden fees, no commitments — just clear answers and quality connections.

We’re here for you! If you couldn’t find the answer you were looking for, or if you need personal assistance, our support team is happy to help.

📩 Contact support: Reach out anytime via our by email
📚 Browse more FAQs: You can explore additional topics and tips in our Help section
👥 Join the community: Get insights and advice from other users and professionals

No matter what your question is — we’ve got your back.

We take trust and safety seriously, so we verify professionals through multiple checks:

✅ Identity verification: We check official documents to confirm the person’s real identity.
✅ Profile review: We review qualifications, experience, and details they provide during registration.
✅ Community feedback: Reviews and ratings from clients help ensure professionals maintain high standards over time.
✅ Ongoing monitoring: We keep an eye on reports or complaints and take action if needed to protect our users.

Our goal is to help you connect only with real, trustworthy professionals — so you can hire with confidence.

Yes — protecting your personal information is one of our top priorities.

We use secure technologies and follow strict privacy practices to keep your data safe. Your contact details, messages, and account activity are never shared with professionals or third parties without your permission.

✅ Your data is encrypted and stored securely
✅ You control what information is shown on your profile
✅ We never sell your information

We’re committed to creating a safe and private space for users and professionals alike. If you ever have concerns, our support team is here to help.

You’re in control of your information — and adjusting your privacy settings is quick and easy.

Here’s how to do it:

Go to your account settings

Navigate to the Privacy or Profile Visibility section

Choose what information you want to show or hide (e.g. email, phone number, profile details)

You can also control who can contact you or respond to your questions

We recommend keeping essential info visible for smoother communication with professionals — but the choice is always yours.

🔒 Your privacy matters. If you need help adjusting settings, our support team is happy to assist.

Yes — you can delete your account at any time if you no longer wish to use the platform.

Here’s how:

Go to your Account Settings

Find the Privacy or Account Management section

Select Delete Account and follow the steps to confirm

When you delete your account, your personal data will be removed from our active systems, except for any information we’re legally required to keep (like transaction records or reviews).

If you ever change your mind, you’ll need to create a new account from scratch.

Need help closing your account? Our support team is ready to assist you — just reach out.

Yes — you can easily check if a professional is verified by looking for a Verified Badge or label on their profile.

Verified professionals have completed our identity and documentation checks, so you know you’re dealing with a real person with genuine credentials.

When viewing profiles, look for:
✅ A Verified icon or badge
✅ Verified reviews from other clients
✅ Detailed information about their services and experience

We recommend working with verified professionals whenever possible — it’s one of the best ways to hire with confidence.

If you need to update or improve your question, you can easily edit it any time.

Here’s how:

Go to Your Questions in your profile or dashboard

Find the question you want to change

Click Edit and make your updates — you can clarify details, fix mistakes, or add more information

Save your changes — the updated version will be visible to everyone immediately

Tip: Clear, detailed questions help you get faster, better answers and quotes from professionals.

If you have any trouble editing, our support team is happy to help!

Yes — you can delete your question if you no longer need answers or if you posted it by mistake.

To remove a question:

Go to Your Questions in your profile or dashboard

Find the question you want to delete

Click the Delete option and confirm

Keep in mind: If professionals have already responded or sent quotes, deleting the question will remove those connections too.

If you run into any issues, our support team can help you close or remove your question safely.

When you delete your question, all related answers, offers, and comments will be removed from public view as well.

Professionals who replied won’t be able to see or access the question anymore — and you’ll no longer receive updates or messages about it.

Keep in mind: If you still want to work with a professional who responded, make sure to save their contact details or continue the conversation privately before deleting your question.

Once a question is deleted, it can’t be restored — so double-check before confirming the removal.

No — at this time, you can’t hide a question. If you no longer want your question to be visible or active, the only option is to delete it completely.

Once deleted, it’s permanently removed and can’t be restored — so be sure before you confirm.

If you need help deciding what to do, our support team is always here to assist you.